Privacy notice隐私声明
Last updated 13 November 2026最后更新：2026 年 11 月 13 日
Who we are我们是谁
ELUNÉA 月栖 is run by Arka Digital Enterprise in Penang, Malaysia. In this notice, "we" means Arka Digital Enterprise. You can reach us by messaging us on WhatsApp at 017-894 2894.
ELUNÉA 月栖 由位于马来西亚槟城的 Arka Digital Enterprise 营运。本声明中的“我们”指 Arka Digital Enterprise。您可以通过 WhatsApp 017-894 2894 联系我们。
What we collect我们收集的资料
Your name, your WhatsApp number, the messages you send us, and your appointment details (date, time and rituals). You do not need to share health details to book. Please keep those for Kirsty, and do not send them to Luna.
您的姓名、WhatsApp 号码、您发送给我们的信息，以及预约详情（日期、时间与护理项目）。预约时无需提供健康资料。如有此类问题，请直接询问 Kirsty，请勿发送给 Luna。
How we use it用途
To make, remind you of and change your appointments, to answer your questions, and to keep a record of your bookings.
用于安排、提醒和更改您的预约，回答您的问题，以及保存预约记录。
Luna, our AI assistantAI 小助理 Luna
Luna is an AI assistant that helps Kirsty reply quickly. Your messages to Luna are processed by an AI service provider so that Luna can reply. Kirsty can read the conversation and answers treatment questions herself.
Luna 是协助 Kirsty 快速回复的 AI 小助理。您发送给 Luna 的信息会交由 AI 服务提供商处理，以便 Luna 回复您。Kirsty 可以查看对话内容，并亲自回答有关护理的问题。
Who else handles your data其他处理资料的方
WhatsApp (Meta) carries your messages. Google Calendar holds appointment records. Our web host and our AI provider process data for us. We do not sell your data.
WhatsApp（Meta）负责传送您的信息，Google 日历保存预约记录，我们的网站主机与 AI 服务提供商会代为处理资料。我们不会出售您的资料。
This website本网站
This site does not use analytics or advertising cookies. It loads fonts from Google Fonts, so Google receives your IP address when a page loads.
本网站不使用分析或广告 cookie。网站会从 Google Fonts 载入字体，因此页面载入时 Google 会收到您的 IP 地址。
How long we keep it保存期限
We keep booking records for as long as we need them to provide our service and meet legal duties.
我们会在提供服务及履行法律义务所需的期间内保存预约记录。
Your choices您的权利
Under Malaysia's Personal Data Protection Act 2010 you can ask to see or correct your data, or ask us to delete it. Message us on WhatsApp and we will help.
根据马来西亚《2010 年个人资料保护法令》，您可以要求查阅或更正您的资料，或要求我们删除。请通过 WhatsApp 联系我们，我们会协助处理。